Help Center

We are online 11am - 2am NZST, Monday to Friday, midday - 8pm Saturday and 4pm - midnight Sunday.

Order or ask a question at any time on live chat and we'll respond during those hours. Outside of these house, please contact us through the live chat or help centre and we'll respond by email. We're also available on contactus@buymobile.co.nz.

Our email address is contactus@buymobile.co.nz

Send us an email, or scroll down and click the button below to send an enquiry via a form. Better yet, you can speak with us in real time by clicking the chat button on the lower right of the screen.

Our postal address is 1/103 central park drive Henderson 0610, Auckland. It's not a customer-facing location though so you can't pick up or return goods there. Please be sure to select a suitable delivery address, or follow the instructions on how to get your device to a registered service centre.

For more information or to raise a contact form visit our contact page.

BuyMobile provides today's best mobile phones at amazing prices. Our team has been selling outright and unlocked mobile phones online for over 10 years and are passionate about providing excellent products along with great support.

Reasons to buy from us

• Years of industry experience 
• Over 200,000 customers served across Australia and New Zealand
• All devices outright, unlocked and discounted

Contact details

• Livechat (fastest and best method): Click the icon bottom right
• Email: contactus@buymobile.co.nz

More questions?

• Start a livechat now via the icon at the bottom right of the screen, or
• Visit our contact page.

Buy Mobile is dedicated to providing an excellent customer experience. Below are just some of the reasons to choose us as your mobility partner; 

• Latest mobile technology products, all on sale
• Live support, 7 days a week
• Quality, original products
• Free shipping insurance
• Safe and secure website
• New for old replacement policy

For more detailed information on this area visit this page.

Here at Buy Mobile we go to significant lengths to ensure that our customers are protected by the highest possible standards in data protection and security. The website is protected by several secure mechanisms. These include;

• HTTP across the entire site.
• 256 bit SSL
• 2048 bit RSA keys
• Client-side encryption
• PCI DSS payment gateway
• Tokenised payments
• Security screening and manual verification of all orders
• Full local warranty
• Free shipping insurance

To find out more about our security mechanisms see this link.