Help Center

We are online 11am - 2am NZST, Monday to Friday, midday - 8pm Saturday and 4pm - midnight Sunday.

Order or ask a question at any time on live chat and we'll respond during those hours. Outside of these house, please contact us through the live chat or help centre and we'll respond by email. We're also available on contactus@buymobile.co.nz.

Our email address is contactus@buymobile.co.nz

Send us an email, or scroll down and click the button below to send an enquiry via a form. Better yet, you can speak with us in real time by clicking the chat button on the lower right of the screen.

Our postal address is PO Box 163, Granville, NSW 2142. It's not a customer-facing location though so you can't pick up or return goods there. Please be sure to select a suitable delivery address, or follow the instructions on how to get your device to a registered service centre.

For more information or to raise a contact form visit our contact page.

BuyMobile provides today's best mobile phones at amazing prices. Our team has been selling outright and unlocked mobile phones online for over 10 years and are passionate about providing excellent products along with great support.

Reasons to buy from us

• Years of industry experience 
• Over 200,000 customers served across Australia and New Zealand
• All devices outright, unlocked and discounted

Contact details

• Livechat (fastest and best method): Click the icon bottom right
• Email: contactus@buymobile.co.nz

More questions?

• Start a livechat now via the icon at the bottom right of the screen, or
• Visit our contact page.

Buy Mobile is dedicated to providing an excellent customer experience. Below are just some of the reasons to choose us as your mobility partner; 

• Latest mobile technology products, all on sale
• Live support, 7 days a week
• Quality, original products
• Free shipping insurance
• Safe and secure website
• New for old replacement policy

For more detailed information on this area visit this page.

Here at Buy Mobile we go to significant lengths to ensure that our customers are protected by the highest possible standards in data protection and security. The website is protected by several secure mechanisms. These include;

• HTTP across the entire site.
• 256 bit SSL
• 2048 bit RSA keys
• Client-side encryption
• PCI DSS payment gateway
• Tokenised payments
• Security screening and manual verification of all orders
• Full local warranty
• Free shipping insurance

To find out more about our security mechanisms see this link.

Buy Mobile sells brand new, original, unlocked, top quality devices, sourced from  New Zealand, Australia and around the world.

Network Compatibility
Our devices are unlocked and will accept a SIM card from any network, however may not support all bands offered by that provider. If you are unsure please don't hesitate to contact us for more information.

Local Stock
All local stock comes with a 12 month manufacturer’s warranty, which can be serviced at any authorised repair centre in your area. These items are detailed as local stock in the respective product listing.

International Stock
Unless otherwise stated within the product description, the majority of devices are sourced internationally as we get newer, better versions at more attractive prices for you. International stock is sourced from a variety of locations, dependent on availability, price and quality. As all stock ultimately comes from the same factories, in reality the only difference between phones sourced from New Zealand and overseas is in the charger, which may have a different plug.

Chargers
To combat this we include an adaptor and, wherever possible, a local charger, to ensure you will never go short with your battery. International stock handsets come with a local warranty serviced by our warranty partner.

Branding
Every effort is made to ensure that your new device is free from carrier software and branding, but this may not be possible for a small number of models.

Manual
Also, please be aware that some manuals and software may arrive in a non-English language, however we provide English versions in the specifications section of the product listing.  Should you have difficulty tracking it down, please contact us and we will email you the digital version.

Software
You may also find that there is a variation between the pre-installed software of a New Zealand and International version of the same device. In most cases the amount of 'bloatware' is lower in international stock, however some features advertised on the local manufacturer's website may not be present in our devices.

All transactions processed through the website are processed in New Zealand Dollars (NZD) via the Buy Mobile secure check-out system.

Other currencies are shown for reference purposes only and payments made in these currencies do not include any international conversion fees that may be applied by your bank. Please note that your bank may also charge a different exchange rate to that displayed on the site.

Credit card

We accept all major credit card payments using Stripe's fully encrypted and secure gateway. Details are not saved or stored on our servers, ensuring the highest levels of compliance and data protection. All credit card payments are secured to the highest PCI DSS standards by Stripe and Shopify.

PayPal

Purchase with the safety and security of PayPal on BuyMobile. Simply proceed to the checkout and select PayPal as your payment method. You will then be redirected to PayPal's site to complete your payment and order.

Laybuy

Buy Mobile accepts payments over time via Laybuy. Receive your purchase now, spread the total cost over 6 weekly automatic payments. Interest free!

Bank Deposit

Buy Mobile offers direct deposit bank transfer on orders over $2000. If you would like to place a large order and pay by bank transfer, please contact our support team on chat or via contactus@buymobile.co.nz. We will provide you with payment details to transfer your payment to us. Please take special care to use your order number as the payment reference so that we can quickly process your order.

Buy Mobile takes privacy and security extremely seriously. This industry receives constant attention from those trying to order products with other people's credit cards without their permission, so as a result all orders must proceed through a stringent verifications process before shipment. This may involve a phone call from one of our friendly verification staff or the confirmation of a fully refundable, random nominal charge to your credit card by email.

Your order will not be processed until the verification is complete, however we will ensure that you are kept up to date throughout and please feel free to contact us at any time regarding your order progress. Buy Mobile reserves the right to cancel an order at any time. An order is not considered to be a contract of sale until the item has shipped and a tracking number provided. Invoices are valid at the time of issue but final details are subject to change at any time at Buy Mobile's sole discretion.

To ensure that you receive your new phone as quickly and safely as possible, we use a range of delivery options. Delivery times for all options are detailed below.

Insured Courier Delivery

• 3-7 days handling time.
• Generally next day from our Hong Kong warehouse into Auckland.
  
• Additional day to Wellington, Christchurch, Hamilton, Rotorua and Whangarei.
• Other more regional areas are usually between 2 to 14 days depending on remoteness.

GST

All sales have tax included in the final sale price.

Below are the shipping methods that we offer;

• Courier deliveries to New Zealand start at $21.90
• ODA courier deliveries to New Zealand start at $41.90
• Delivery charge varies by the weight of your package. Our checkout calculates this for your automatically.

Please note that we do not ship to PO Boxes or Parcel Lockers. Orders containing only accessories may take longer to deliver than device orders. This is due to the postal network as small items are sent by regular, tracked post. 

For GST information, please click here or scroll up to the GST section of this FAQ.

No matter where the phone is sourced, Buy Mobile makes all attempts to keep you regularly informed of when you can expect delivery.

For all instances a tracking number and a link to the courier’s website will be provided. This is emailed to you through our fulfilment system, normally on the evening of the day of shipment for metro areas and the following morning for regional or orders received late in the day.

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

All devices come with our 12 month warranty, which is included in the standard purchase price.

• 12 month New Zealand-wide warranty.
• DOA replacement within the first 48 hours.
• Equivalent to manufacturer’s warranty from such companies as Samsung, Sony and HTC.
• Repair centres in various locations.
• Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
• Repair Guarantee: within 30 working days of receipt, generally less than 7 days, and replacement phone offered if unable to repair within guaranteed timeframe. Within 60 days for photography products.
• Return postage to return the item to you is included.

The Warranty Period of the item starts at time of receipt by the first end user. The item may consist of several different parts, covered by different Warranty Periods.

Different Warranty Periods include: twelve (12) months for the mobile device, other than consumable parts and accessories; six (6) months for consumable parts, refurbished items and accessories, including batteries, chargers, desk stands, headsets, cables and covers, and; ninety (90) days for the media on which any software is provided, for example CD-rom or memory card.

As far as law permits, the Warranty Period will not be extended, renewed, or transferable with subsequent resale, repair or replacement of the item, unless sold through an authorised Buy Mobile wholesale channel .Repaired parts will be warranted for the remainder of the original Warranty Period, or for the sixty (60 days) from the date of repair, whichever is longer.

If a replacement handset is offered it will be of the same make and model where possible. If it is not possible to replace your item with the same make and model, Buy Mobile reserves the right to replace the item with a functionally equivalent item at its sole discretion.  In the case of the product no longer being available, we may choose to replace it with a similar product up to the same value. This value is determined by the last Buy Mobile retail price prior to the time of replacement. The replacement is not redeemable for cash. The warranty from the original item will transfer to the item that has been provided as the replacement.  It is not possible to extend or renew this warranty in any way.  The warranty period is not extended and will expire on the same date as the original warranty item's warranty expiration date.

Once you have been authorised with an RMA code you may return the item or the affected part (if it is not the entire handset) to the nominated Care Centre or BuyMobile designated service location. You must return your item or the affected part before the expiry of the Warranty Period.

When making a Limited Warranty claim you may be required to present:

 - The item (or affected part)
- The legible and unmodified original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type
- The IMEI or other serial number

This Limited Warranty extends only to the original, first end user of the item and is not assignable or transferable to any subsequent purchaser. If you have no proof of purchase you cannot demonstrate that you are a contracting party. If you are a subsequent purchaser you can contact the Commerce Commission for further clarification of your rights.

This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you.

To the extent permitted by applicable law, the repairer does not warrant that any manufacture’s software will: meet your requirements; work in combination with any hardware or software applications provided by a third party, or; that the operation of the software will be uninterrupted or error free.

The warranty does not extend to: normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays); transport costs, unless specified in your warranty option; defects caused by rough handling, including, without limitation, defects caused by sharp items, bending, compressing or dropping; defects or damage caused by misuse of the item, including use that is contrary to the instructions provided by the manufacture (as set out in the item’s user guide), or; any other acts beyond the reasonable control of BuyMobile.

This Limited Warranty does not cover defects or alleged defects where the item was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by BuyMobile, or was used otherwise than for its intended use. Defects are often caused by viruses from unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining, and a variety of other means.

This Limited Warranty does not cover defects where the battery has been short-circuited, or where the seals of the battery enclosure or the cells are broken and show evidence of tampering. Further, the Limtied Warranty does not cover defects where the battery has been used in items other than those for which it has been specified.

This Limited Warranty does not apply if the item has been opened, modified or repaired by anyone other than an authorised service centre, or if it is repaired using unauthorised spare parts. Further, the Limited Warranty does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been removed, erased, defaced, altered or made illegible in any way. This will be determined at the sole discretion of BuyMobile and the repairer.

This Limited Warranty does not apply if the item has been exposed to: moisture; dampness; extreme thermal or environmental conditions; rapidly changing thermal or environmental conditions; corrosion; oxidation; spillage of food or liquid, or; influence from chemical product.

Use of non-standard subscriber identity modules (SIMs):

SIMs or SIM cards are small electronics cards issued by telecommunication networks that identify and allow customers to connect to and utilise a cellular mobile phone network. Use of non-standard or SIM cards not issued specifically by the network that the customer is subscribed to may result in damage to the phone. Use of any SIM not specifically and officially issued by the customer's subscribed network operator shall immediately void all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind.

This includes copied SIMs, dual or multi-SIM modules and SIM adapters/carriers. Similarly use of a micro-SIM in a standard sized SIM slot (with or without an adapter or carrier module) shall have the same effect of immediately voiding all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind.

A third party independent operator provides the SIM card and cellular and/or other network or system on which the handset operates. BuyMobile will not accept responsibility under this warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Before the item can be repaired or replaced, the operator may need to unlock any SIM-lock or other lock that may have been added to item by a specific network or operator. Accordingly, BuyMobile does not accept responsibility for any delay in warranty repairs where the delay is caused by the operator’s failure to unlock any SIM or other lock. Please remember to make back-up copies or keep written records of all important content and data stored in your item, as content and data may be lost during repair or replacement.

If testing analysis reports that Samsung Knox is Triggered or SuperSU is installed on the device, then ALL warranty cover is voided. This includes both software and hardware, as once custom kernels are flashed, or a device rooted the code gets rewritten, in line with rulings made by the manufacturer's this constitutes hardware damage.

BuyMobile, to the extent permitted by applicable law, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the item. All parts of the item or other equipment replaced by BuyMobile is the property of BuyMobile.

BuyMobile and its authorised service companies reserve the right to charge an assessment and handling fee where the returned item is not covered by the terms and conditions of the Limited Warranty.

Claims for warranty that are found to fall outside of the terms and conditions of the warranty will attract an inspection fee that is payable to the repair centre prior to the customer's item being returned to the customer.  Failure to make this payment within 7 days of invoice will result in cost recovery being sought by the disposal of the item and other by other methods at the discretion of the warranty provider.

When repairing or replacing the item, BuyMobile may use products or parts that are new, equivalent to new, or re-conditioned. Your item may contain country specific elements, including software. If the item has been re-exported from its original destination country to another country it may contain country specific elements that are not considered defective under this Limited Warranty. BuyMobile will not be liable for repair or replacement where the item fails to meet performance or hardware expectations due to the build, quality or design of the device by the original manufacturer, unless the item is deemed faulty by BuyMobile or our authorised repair agent.

This Limited Warranty is in addition to, and does not affect your legal (statutory) rights under applicable national laws relating to the sale of consumer products. BuyMobile provides this Limited Warranty to BuyMobile products.

Without limiting your other rights under this Limited Warranty, if a product you have purchased off Buy Mobile fails to comply under any national laws relating to the sale of consumer products, then you can request that we remedy that failure and we may, choose to: 

- repair or replace the product; 

- or if it is not reasonable for us to repair the product, refund you the purchase price.

During the Warranty Period, BuyMobile (or a BuyMobile-authorised service company) may remedy defects in materials, design and workmanship, free of charge and within a time frame they consider reasonable. BuyMobile may also, at its sole discretion, deem it necessary to replace the item in accordance with the Limited Warranty.

This Limited Warranty is only valid and enforceable in the country where you have purchased the item, provided that it is intended for sale in that country.

In some cases a single issue may be complex or have unintended repeat or ongoing issues. If a repaired item experiences the same issue or a related issue as the original issue, BuyMobile reserves the right to perform further corrective repairs, configuration or software changes to correct the issue.

Included with every order is a 14 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees where applicable) on unshipped or unopened items. The item must be sent back to our nominated address.

Items that have been used or opened attract a restocking fee. This amount is generally 5% or more, depending upon condition and is provided after receipt and assessment. Below is the full detail.

Returns Policy
BuyMobile are committed to customer satisfaction. We provide a comprehensive returns policy, replacement and exchange policy.

1. Free Return Policy

Included with every order is a 14 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a BuyMobile-issued RMA code. To learn more about this and all our return and exchange options please read below.

2. Returns

All returns and exchanges are performed at the sole discretion of BuyMobile and its nominated representatives. The decision on individual cases is at the discretion of BuyMobile and its nominated representatives and is final.

• Handsets returned to BuyMobile without an RMA code will be refused delivery by BuyMobile's representatives and the sender will be responsible for all return postage.

• If the product is damaged upon receipt, BuyMobile will be unable to accept the goods and they will be returned to you.
  
  

3. Return or Exchange Prior to Shipping

A full refund is available at any time prior to shipping. This includes pre ordered items. It may also be possible to exchange your item prior to shipping from the BuyMobile warehouse. Please use our contact us to send an email form. If the item has already been shipped at the time that your form submission is processed by BuyMobile representatives, the case will be treated as an 'unopened box' return. Please see terms and conditions for this return type below.

4. Return or Exchange for DOA (Dead on Arrival) Items

• Your item maybe eligible for DOA exchange if it develops a software or hardware malfunction that causes the phone to become inoperable and is covered under the warranty terms and conditions.

• Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions not covered by this return or exchange policy.

• DOA exchange is only available within 48 hours of receipt of the handset.  In order to make a DOA exchange claim you are required to log an issue report through the contact form within the 48 hour period

• Failure to complete and submit a DOA exchange form within the 48 hour period will result in your handset being processed through the regular warranty process.  You can return the handset to Buy Mobile once a valid RMA code has been issued.  One of our technicians will assess the handset, after which a replacement be sent of the item will be returned to you if no fault was found or the issue was corrected upon inspection..
  
  

5. Return or Exchange within 14 Days - Unopened Box (Free Return Policy)

• You may exchange your item for refund, minus the shipping charges, for up to fourteen days from receiving your item.
  

• Any variation where the received item varies from the described specifications on the website must be raised with BuyMobile within 48 hours of receipt. Failure to do so will void any return or refund claim on that basis.
  

• You are required to obtain an RMA code from the BuyMobile Care Team before returning the item. Refunds will not be processed until the item has been received and inspected by a BuyMobile representative.
  

• Shipping back to the nominated BuyMobile address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
  

• The item must be received within 14 days of BuyMobile or its representatives issuing the RMA code to you. The item will not qualify for an unopened box exchange or refund if the seal has been broken or tampered with in any way.

• If the product is damaged upon receipt, we will unable to accept the goods and they will be returned to you.
  
  

6. Return or Exchange within 14 Days - Opened Box

You may return or exchange items that are less than 14 days old for a partial refund of the item value.

The items must be in good condition (condition to be determined at the sole discretion of BuyMobile) and the exchange will incur a minimum $35 restocking fee per item, and excludes any shipping costs. 

You are required to obtain an RMA code from the BuyMobile Care Team prior to sending the item.

Refund and exchange values will be processed and credited once the item has been received and assessed by a BuyMobile representative.

All open box items are assessed based on the following guidelines. Please note that the values described are offered as a minimum diminished value and will be affected by the condition of the item and its packaging:


The value of the item is assessed as being the complete value with the following values subtracted if they have occurred:

• A $35 restocking fee is subtracted from the purchase value in all cases
  The original shipping costs are not included in the purchase value of the item and are not refundable
  

• 5% of the value is deducted if the manufacturers screen guard has been removed. This is a plastic film that is adhered to the screen for shipping damage protection
  

• 10% of the value is deducted if the battery or accessories have been opened and removed from the individual original packaging and ties
  

• 10% of the value is deducted if internal dunnage has been damaged
  

• 25% of the value is deducted if internal dunnage has been removed from the item packaging or heavily damaged
  

• 10% of the value is deducted if the retail box has been lightly damaged
  

• 25% of the value is deducted if the retail box has been heavily damaged or torn
  

• 25% of the value is deducted if an original accessory, CD, manual or any other item included with the original purchased goods is missing
  

• 50% of the value is deducted if the retail box and dunnage is not returned with the handset.
  
  

The condition of all electronic items will be assessed as follows:

• Light usage: minor scratches usually not visible unless in direct light – 15% shall be deducted
  

• Mild usage: visible scratches and surface abrasion from normal use – 30% shall be deducted
  

• Heavy usage: physical damage to the overall housing exceeding normal wear and tear – 50% shall be deducted
  

• Housing is broken from physical damage – refund/exchange rejected
  

• One or more of the phone's functions not working (e.g., camera, LCD screen) – refund/exchange rejected
  

• Item has failed and not warranted (under this Agreement or any applicable national laws relating to the sale of consumer products) – refund/exchange rejected
  
  

All of the above deductions are cumulative and the assessed value will be provided to you in writing for your acceptance prior to a refund or credit being issued.

7. Return or Exchange - After 14 Days

• It may still be possible to return items once they have been used or are older than 14 days.
  

• Your refund value will be determined by a market appraisal of the item.  BuyMobile reserves the right to assess the condition and age of returned products prior to providing a repair, exchange or refund.  This may result in a repair, exchange or refund being refused.
  

• Shipping charges are not refundable. A minimum processing fee of $35 will apply to all assessments.
  
  

8. General Conditions for Return or Exchange

If the assessed value offered by BuyMobile or its elected representatives is not accepted by the customer the customer is responsible for the costs of return of goods by an insured courier nominated by BuyMobile or its representatives. 

Failure to pay the assessment fee and shipping costs will result in the item being surrendered to BuyMobile or its representatives for disposal and cost recovery.

You are required to obtain an RMA code from the BuyMobile Care Team prior to sending the item.  A refund will only be processed once the item arrives at our store and this policy is available at the sole discretion of BuyMobile.

In all cases, receipt of the handset is considered to have occurred upon signing acceptance of the parcel from BuyMobile's nominated courier.

It is the customer's responsibility to ship items back to the nominated returns location with a secure method, we are not liable for any items lost in transit.  Customers who are shipping items are encouraged to use a trackable and insured shipping method.

Customers sending item(s) internationally need to inquire about and adhere to their local customs and courier service advice about declarations.  We are not liable for any shipping costs for change of mind returns.  We do not accept responsibility for any loss or damages that may occur during the transit of sent items or any customs or tax related fees for international shipments.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To allow us to better service you in responding to your customer service requests.

      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

      • On our Privacy Policy Page

Users are able to change their personal information:

      • By logging in to their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

      • Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

buymobile.co.nz

contactus@buymobile.co.nz

This is an agreement between BuyMobile and any user of our websites including https://buymobile.com.au/ and https://buymobile.co.nz/ whereas use may or may not result in a purchase, order fulfilment and shipment of items.

Please ensure you have read these terms and conditions prior to ordering with us.

When you purchase a device from buymobile.co.nz you are purchasing this device from BuyMobile.

This website is operated by BuyMobile. Throughout the site, the terms “we”, “us” and “our” refer to BuyMobile. BuyMobile offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall BuyMobile, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BuyMobile and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit 2, LG1 Mirror Tower, 61 Mody Road TST HK 00.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contactus@buymobile.co.nz.

--------------------------------------

Once you have finished adding items to your shopping cart, point your cursor to the red button saying "ADD TO CART." You will then be transferred to our secure CHECKOUT page to either login to your account if you have or place an order without one.

After providing this information: name and shipping details, you need to choose the shipping method (Standard, Express or P.O. box which takes an extra 5 days). Once done, Kindly proceed to payment terms. 

You will now need to enter your payment details. After completing payment, you are asked to choose if you're billing address is same as shipping address or use a different one. Once you are ready to complete your order, click "Complete order." You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

If you have difficulties in the checkout process, please feel free to contact our customer service support via chat or email.

First, click on the "Cart" icon on the upper right corner of the webpage. This will allow you to check all items that are currently in your shopping cart. Once you have identified the item tha you want to remove, click the X icon on the right side next to the price of the item. Once done, choose update cart and you can now continue shopping or complete your order.

First, Click on the "Cart' icon on the upper right of the webpage. This will allow you to check all items that are currently in your shopping cart. To change the quantity of an item in your cart, move cursor to the number box which is next to the product description. If you want to increase the quantity click on the arrow up, if you want to decrease the number then you may choose arrow down. Once you do this the quantity and the associated dollar amount will automatically change and reflect the correct amounts for both the quantity and the total cost. 

Please email us or have a chat with our Customer Service support team with your changes. Please note: If an order is already in transit (package has already left our warehouse), we can no longer change the shipping address for you. You need to contact the courier directly for this request.

At BuyMobile we provide the best small quantity unit pricing available on every item. Our algorithms run daily to determine the lowest cost in stock supplier. 

However if you are looking to purchase multiple items there is an efficiency of scale around sourcing and fulfilment that means we may be able to offer better pricing on a larger order.

If you are a business or looking for a bulk purchase and would like a quote, please fill in our wholesale application form with your details. If you are looking to make regular purchases, we offer credit accounts to vetted customers, so please complete this application. 

Once received, our wholesale team will come back to you with price, availability, payment and ETA information.