We are online 11am - 2am NZST, Monday to Friday, midday - 8pm Saturday and 4pm - midnight Sunday.
Order or ask a question at any time on live chat and we'll respond during those hours. Outside of these house, please contact us through the live chat or help centre and we'll respond by email. We're also available on contactus@buymobile.co.nz.
Our email address is contactus@buymobile.co.nz
Send us an email, or scroll down and click the button below to send an enquiry via a form. Better yet, you can speak with us in real time by clicking the chat button on the lower right of the screen.
Our postal address is Suite 7454, 17B Farnham Street, Parnell, Auckland 1052. It's not a customer-facing location though so you can't pick up or return goods there. Please be sure to select a suitable delivery address, or follow the instructions on how to get your device to a registered service centre.
For more information or to raise a contact form visit our contact page.
BuyMobile provides today's best mobile phones at amazing prices. Our team has been selling outright and unlocked mobile phones online for over 10 years and are passionate about providing excellent products along with great support.
Reasons to buy from us
Contact details
More questions?
Buy Mobile is dedicated to providing an excellent customer experience. Below are just some of the reasons to choose us as your mobility partner;
For more detailed information on this area visit this page.
Here at Buy Mobile we go to significant lengths to ensure that our customers are protected by the highest possible standards in data protection and security. The website is protected by several secure mechanisms. These include;
To find out more about our security mechanisms see this link.
Buy Mobile sells brand new, original, unlocked, top quality devices, sourced from New Zealand, Australia and around the world.
Network Compatibility
Our devices are unlocked and will accept a SIM card from any network, however may not support all bands offered by that provider. If you are unsure please don't hesitate to contact us for more information.
Local Stock
All local stock comes with a 12 month manufacturer’s warranty, which can be serviced at any authorised repair centre in your area. These items are detailed as local stock in the respective product listing.
International Stock
Unless otherwise stated within the product description, the majority of devices are sourced internationally as we get newer, better versions at more attractive prices for you. International stock is sourced from a variety of locations, dependent on availability, price and quality. As all stock ultimately comes from the same factories, in reality the only difference between phones sourced from New Zealand and overseas is in the charger, which may have a different plug.
Chargers
To combat this we include an adaptor and, wherever possible, a local charger, to ensure you will never go short with your battery. International stock handsets come with a local warranty serviced by our warranty partner.
Branding
Every effort is made to ensure that your new device is free from carrier software and branding, but this may not be possible for a small number of models.
Manual
Also, please be aware that some manuals and software may arrive in a non-English language, however we provide English versions in the specifications section of the product listing. Should you have difficulty tracking it down, please contact us and we will email you the digital version.
Software
You may also find that there is a variation between the pre-installed software of a New Zealand and International version of the same device. In most cases the amount of 'bloatware' is lower in international stock, however some features advertised on the local manufacturer's website may not be present in our devices.
All transactions processed through the website are processed in New Zealand Dollars (NZD) via the Buy Mobile secure check-out system.
Other currencies are shown for reference purposes only and payments made in these currencies do not include any international conversion fees that may be applied by your bank. Please note that your bank may also charge a different exchange rate to that displayed on the site.
Buy Mobile accepts PayPal. You can pay on PayPal and receive the benefits of Buyer Protection and other peace of mind that PayPal offers.
Buy Mobile takes privacy and security extremely seriously. This industry receives constant attention from those trying to order products with other people's credit cards without their permission, so as a result all orders must proceed through a stringent verifications process before shipment. This may involve a phone call from one of our friendly verification staff or the confirmation of a fully refundable, random nominal charge to your credit card by email.
Your order will not be processed until the verification is complete, however we will ensure that you are kept up to date throughout and please feel free to contact us at any time regarding your order progress. Buy Mobile reserves the right to cancel an order at any time. An order is not considered to be a contract of sale until the item has shipped and a tracking number provided. Invoices are valid at the time of issue but final details are subject to change at any time at Buy Mobile's sole discretion.
To ensure that you receive your new phone as quickly and safely as possible, we use a range of delivery options. Delivery times for all options are detailed below.
GST
Please note that the prices shown on our site are either GST exempt or include NZ GST. GST is not charged or applicable on items below $400 as they are GST exempt given that we ship from Hong Kong direct to you. All items above $400 have the GST included in the product price. We collect the GST from you and pay it to Customs at the time that the order clears Customs in to New Zealand. This ensures no surprises for you and a fast delivery. Beware of other sites that falsify GST amounts, you may be personally at risk if the GST is not declared correctly.
The shipping prices will also change for orders over $400 in order to include the Customs fee charged by the New Zealand Customs Service and the courier. You will not have to pay any extra fees or tax on your order beyond what is shown in the checkout. We broker and pay all taxes and fees on your behalf.
Bottom line: We will collect and pay all GST and associated fees so that your order clears NZ Customs fast and gets to you without interruption.
Orders over $1000
For all orders over $1000, customers will need to obtain a 'Client Code'. Please visit this page for more information: New Zealand Customs Service Client Code
Below are the shipping methods that we offer. Orders under $370 do not attract any customs processing fees. Those over $370 attract a customs clearance charge of $49.24, which is included within the delivery rates below;
Orders under $370
Orders over $370
Please note that orders containing only accessories may take longer to deliver than device orders. This is due to the postal network as small items are sent by regular, tracked post.
For GST information, please click here or scroll up to the GST section of this FAQ.
No matter where the phone is sourced, Buy Mobile makes all attempts to keep you regularly informed of when you can expect delivery.
For all instances a tracking number and a link to the courier’s website will be provided. This is emailed to you through our fulfilment system, normally on the evening of the day of shipment for metro areas and the following morning for regional or orders received late in the day.
We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All devices come with our 12 month warranty, which is included in the standard purchase price.
The Warranty Period of the item starts at time of receipt by the first end user. The item may consist of several different parts, covered by different Warranty Periods.
Different Warranty Periods include: twelve (12) months for the mobile device, other than consumable parts and accessories; six (6) months for consumable parts, refurbished items and accessories, including batteries, chargers, desk stands, headsets, cables and covers, and; ninety (90) days for the media on which any software is provided, for example CD-rom or memory card.
As far as law permits, the Warranty Period will not be extended, renewed, or transferable with subsequent resale, repair or replacement of the item, unless sold through an authorised Buy Mobile wholesale channel .Repaired parts will be warranted for the remainder of the original Warranty Period, or for the sixty (60 days) from the date of repair, whichever is longer.
If a replacement handset is offered it will be of the same make and model where possible. If it is not possible to replace your item with the same make and model, Buy Mobile reserves the right to replace the item with a functionally equivalent item at its sole discretion. In the case of the product no longer being available, we may choose to replace it with a similar product up to the same value. This value is determined by the last Buy Mobile retail price prior to the time of replacement. The replacement is not redeemable for cash. The warranty from the original item will transfer to the item that has been provided as the replacement. It is not possible to extend or renew this warranty in any way. The warranty period is not extended and will expire on the same date as the original warranty item's warranty expiration date.
Once you have been authorised with an RMA code you may return the item or the affected part (if it is not the entire handset) to the nominated Care Centre or BuyMobile designated service location. You must return your item or the affected part before the expiry of the Warranty Period.
When making a Limited Warranty claim you may be required to present:
- The item (or affected part)
- The legible and unmodified original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type
- The IMEI or other serial number
This Limited Warranty extends only to the original, first end user of the item and is not assignable or transferable to any subsequent purchaser. If you have no proof of purchase you cannot demonstrate that you are a contracting party. If you are a subsequent purchaser you can contact the Commerce Commission for further clarification of your rights.
This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you.
To the extent permitted by applicable law, the repairer does not warrant that any manufacture’s software will: meet your requirements; work in combination with any hardware or software applications provided by a third party, or; that the operation of the software will be uninterrupted or error free.
The warranty does not extend to: normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays); transport costs, unless specified in your warranty option; defects caused by rough handling, including, without limitation, defects caused by sharp items, bending, compressing or dropping; defects or damage caused by misuse of the item, including use that is contrary to the instructions provided by the manufacture (as set out in the item’s user guide), or; any other acts beyond the reasonable control of BuyMobile.
This Limited Warranty does not cover defects or alleged defects where the item was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by BuyMobile, or was used otherwise than for its intended use. Defects are often caused by viruses from unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining, and a variety of other means.
This Limited Warranty does not cover defects where the battery has been short-circuited, or where the seals of the battery enclosure or the cells are broken and show evidence of tampering. Further, the Limtied Warranty does not cover defects where the battery has been used in items other than those for which it has been specified.
This Limited Warranty does not apply if the item has been opened, modified or repaired by anyone other than an authorised service centre, or if it is repaired using unauthorised spare parts. Further, the Limited Warranty does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been removed, erased, defaced, altered or made illegible in any way. This will be determined at the sole discretion of BuyMobile and the repairer.
This Limited Warranty does not apply if the item has been exposed to: moisture; dampness; extreme thermal or environmental conditions; rapidly changing thermal or environmental conditions; corrosion; oxidation; spillage of food or liquid, or; influence from chemical product.
SIMs or SIM cards are small electronics cards issued by telecommunication networks that identify and allow customers to connect to and utilise a cellular mobile phone network. Use of non-standard or SIM cards not issued specifically by the network that the customer is subscribed to may result in damage to the phone. Use of any SIM not specifically and officially issued by the customer's subscribed network operator shall immediately void all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind.
This includes copied SIMs, dual or multi-SIM modules and SIM adapters/carriers. Similarly use of a micro-SIM in a standard sized SIM slot (with or without an adapter or carrier module) shall have the same effect of immediately voiding all warranty offered with the handset and the handset will be deemed to no longer have a valid warranty of any kind.
A third party independent operator provides the SIM card and cellular and/or other network or system on which the handset operates. BuyMobile will not accept responsibility under this warranty for the operation, availability, coverage, services or range of the cellular or other network or system.
Before the item can be repaired or replaced, the operator may need to unlock any SIM-lock or other lock that may have been added to item by a specific network or operator. Accordingly, BuyMobile does not accept responsibility for any delay in warranty repairs where the delay is caused by the operator’s failure to unlock any SIM or other lock. Please remember to make back-up copies or keep written records of all important content and data stored in your item, as content and data may be lost during repair or replacement.
If testing analysis reports that Samsung Knox is Triggered or SuperSU is installed on the device, then ALL warranty cover is voided. This includes both software and hardware, as once custom kernels are flashed, or a device rooted the code gets rewritten, in line with rulings made by the manufacturer's this constitutes hardware damage.
BuyMobile, to the extent permitted by applicable law, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the item. All parts of the item or other equipment replaced by BuyMobile is the property of BuyMobile.
BuyMobile and its authorised service companies reserve the right to charge an assessment and handling fee where the returned item is not covered by the terms and conditions of the Limited Warranty.
Claims for warranty that are found to fall outside of the terms and conditions of the warranty will attract an inspection fee that is payable to the repair centre prior to the customer's item being returned to the customer. Failure to make this payment within 7 days of invoice will result in cost recovery being sought by the disposal of the item and other by other methods at the discretion of the warranty provider.
When repairing or replacing the item, BuyMobile may use products or parts that are new, equivalent to new, or re-conditioned. Your item may contain country specific elements, including software. If the item has been re-exported from its original destination country to another country it may contain country specific elements that are not considered defective under this Limited Warranty. BuyMobile will not be liable for repair or replacement where the item fails to meet performance or hardware expectations due to the build, quality or design of the device by the original manufacturer, unless the item is deemed faulty by BuyMobile or our authorised repair agent.
This Limited Warranty is in addition to, and does not affect your legal (statutory) rights under applicable national laws relating to the sale of consumer products. BuyMobile provides this Limited Warranty to BuyMobile products.
Without limiting your other rights under this Limited
Warranty, if a product you have purchased off Buy Mobile fails to comply under
any national laws relating to the sale of consumer products, then you can
request that we remedy that failure and we may, choose to:
- repair or replace the product;
- or if it is not reasonable for us to repair the product, refund you the purchase price.
During the Warranty Period, BuyMobile (or a BuyMobile-authorised service company) may remedy defects in materials, design and workmanship, free of charge and within a time frame they consider reasonable. BuyMobile may also, at its sole discretion, deem it necessary to replace the item in accordance with the Limited Warranty.
This Limited Warranty is only valid and enforceable in the country where you have purchased the item, provided that it is intended for sale in that country.
In some cases a single issue may be complex or have unintended repeat or ongoing issues. If a repaired item experiences the same issue or a related issue as the original issue, BuyMobile reserves the right to perform further corrective repairs, configuration or software changes to correct the issue.
Included with every order is a 30 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees where applicable) on unshipped or unopened items. The item must be sent back to our nominated address.
Items that have been used or opened attract a restocking fee. This amount is generally 5% or more, depending upon condition and is provided after receipt and assessment. Below is the full detail.
Returns Policy
BuyMobile are committed to customer satisfaction. We provide a comprehensive returns policy, replacement and exchange policy.
Free Return Policy
Included with every order is a 30 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a BuyMobile-issued RMA code. To learn more about this and all our return and exchange options please read below.
Returns
All returns and exchanges are performed at the sole discretion of BuyMobile and its nominated representatives. The decision on individual cases is at the discretion of BuyMobile and its nominated representatives and is final.
Handsets returned to BuyMobile without an RMA code will be refused delivery by BuyMobile’s representatives and the sender will be responsible for all return postage.
Return or Exchange Prior to Shipping
A full refund is available at any time prior to shipping. This includes pre ordered items. It may also be possible to exchange your item prior to shipping from the BuyMobile warehouse. Please use our contact us to send an email form. If the item has already been shipped at the time that your form submission is processed by BuyMobile representatives, the case will be treated as an ‘unopened box’ return. Please see terms and conditions for this return type below.
Return or Exchange for DOA (Dead on Arrival) Items
Your item may be eligible for DOA exchange if it develops a software or hardware malfunction that causes the phone to become inoperable and is covered under the warranty terms and conditions.
Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions not covered by this return or exchange policy.
DOA exchange is only available within 48 hours of receipt of the handset.
In order to make a DOA exchange claim you are required to log an issue report through the contact form within the 48 hour period
Failure to complete and submit a DOA exchange form within the 48 hour period will result in your handset being processed through the regular warranty process.
You can return the handset to BuyMobile once a valid RMA code has been issued. One of our technicians will assess the handset, after which a replacement be sent of the item will be returned to you if no fault was found or the issue was corrected upon inspection..
Return or Exchange within 30 Days - Unopened Box (Free Return Policy)
You may exchange your item for refund, minus the shipping charges, for up to thirty days from receiving your item.
Any variation where the received item varies from the described specifications on the website must be raised with BuyMobile within 48 hours of receipt. Failure to do so will void any return or refund claim on that basis.
You are required to obtain an RMA code from the BuyMobile Care Team before returning the item. Refunds will not be processed until the item has been received and inspected by a BuyMobile representative.
Shipping back to the nominated BuyMobile address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
The item must be received within 30 days of BuyMobile or its representatives issuing the RMA code to you. The item will not qualify for an unopened box exchange or refund if the seal has been broken or tampered with in any way.
Return or Exchange within 30 Days - Opened Box
You may return or exchange items that are less than 30 days old for a partial refund of the item value.
The items must be in good condition (condition to be determined at the sole discretion of BuyMobile) and the exchange will incur a minimum $35 restocking fee per item, and excludes any shipping costs.
You are required to obtain an RMA code from the BuyMobile Care Team prior to sending the item.
Refund and exchange values will be processed and credited once the item has been received and assessed by a BuyMobile representative.
All open box items are assessed based on the following guidelines. Please note that the values described are offered as a minimum diminished value and will be affected by the condition of the item and its packaging:
The value of the item is assessed as being the complete value with the following values subtracted if they have occurred:
A $35 restocking fee is subtracted from the purchase value in all cases
The original shipping costs are not included in the purchase value of the item and are not refundable
5% of the value is deducted if the manufacturers screen guard has been removed. This is a plastic film that is adhered to the screen for shipping damage protection
10% of the value is deducted if the battery or accessories have been opened and removed from the individual original packaging and ties
10% of the value is deducted if internal dunnage has been damaged
25% of the value is deducted if internal dunnage has been removed from the item packaging or heavily damaged
10% of the value is deducted if the retail box has been lightly damaged
25% of the value is deducted if the retail box has been heavily damaged or torn
25% of the value is deducted if an original accessory, CD, manual or any other item included with the original purchased goods is missing
50% of the value is deducted if the retail box and dunnage is not returned with the handset.
The condition of all electronic items will be assessed as follows:
Light usage: minor scratches usually not visible unless in direct light – 15% shall be deducted
Mild usage: visible scratches and surface abrasion from normal use – 30% shall be deducted
Heavy usage: physical damage to the overall housing exceeding normal wear and tear – 50% shall be deducted
Housing is broken from physical damage – refund/exchange rejected
One or more of the phone’s functions not working (e.g., camera, LCD screen) – refund/exchange rejected
Item has failed and not warranted (under this Agreement or any applicable national laws relating to the sale of consumer products) – refund/exchange rejected
All of the above deductions are cumulative and the assessed value will be provided to you in writing for your acceptance prior to a refund or credit being issued.
Return or Exchange - After 30 Days
It may still be possible to return items once they have been used or are older than 30 days.
Your refund value will be determined by a market appraisal of the item.
Shipping charges are not refundable. A minimum processing fee of $35 will apply to all assessments.
General Conditions for Return or Exchange
If the assessed value offered by BuyMobile or its elected representatives is not accepted by the customer the customer is responsible for the costs of return of goods by an insured courier nominated by BuyMobile or its representatives.
Failure to pay the assessment fee and shipping costs will result in the item being surrendered to BuyMobile or its representatives for disposal and cost recovery.
You are required to obtain an RMA code from the BuyMobile Care Team prior to sending the item. A refund will only be processed once the item arrives at our store and this policy is available at the sole discretion of BuyMobile.
In all cases, receipt of the handset is considered to have occurred upon signing acceptance of the parcel from BuyMobile’s nominated courier.
It is the customer’s responsibility to ship items back to the nominated returns location with a secure method, we are not liable for any items lost in transit. Customers who are shipping items are encouraged to use a trackable and insured shipping method.
Once you have finished adding items to your shopping cart, point your cursor to the red button saying "ADD TO CART." You will then be transferred to our secure CHECKOUT page to either login to your account if you have or place an order without one.
After providing this information: name and shipping details, you need to choose the shipping method (Standard, Express or P.O. box which takes an extra 5 days). Once done, Kindly proceed to payment terms.
You will now need to enter your payment details. After completing payment, you are asked to choose if you're billing address is same as shipping address or use a different one. Once you are ready to complete your order, click "Complete order." You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
If you have difficulties in the checkout process, please feel free to contact our customer service support via chat or email.
First, click on the "Cart" icon on the upper right corner of the webpage. This will allow you to check all items that are currently in your shopping cart. Once you have identified the item tha you want to remove, click the X icon on the right side next to the price of the item. Once done, choose update cart and you can now continue shopping or complete your order.
First, Click on the "Cart' icon on the upper right of the webpage. This will allow you to check all items that are currently in your shopping cart. To change the quantity of an item in your cart, move cursor to the number box which is next to the product description. If you want to increase the quantity click on the arrow up, if you want to decrease the number then you may choose arrow down. Once you do this the quantity and the associated dollar amount will automatically change and reflect the correct amounts for both the quantity and the total cost.
Please email us or have a chat with our Customer Service support team with your changes. Please note: If an order is already in transit (package has already left our warehouse), we can no longer change the shipping address for you. You need to contact the courier directly for this request.
At BuyMobile we provide the best small quantity unit pricing available on every item. Our algorithms run daily to determine the lowest cost in stock supplier.
However if you are looking to purchase multiple items there is an efficiency of scale around sourcing and fulfilment that means we may be able to offer better pricing on a larger order.
If you are a business or looking for a bulk purchase and would like a quote, please fill in our wholesale application form with your details. If you are looking to make regular purchases, we offer credit accounts to vetted customers, so please complete this application.
Once received, our wholesale team will come back to you with price, availability, payment and ETA information.
amaysim group Privacy Policy
May 2017
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This document sets out the amaysim group’s policy on handling the personal information that amaysim and its related companies collect about individuals including customers, potential customers and shareholders.
If you are a customer of amaysim, Vaya, AusBBS, Zenconnect, Live Connected, BuyMobile, Universal Business Devices, or From China with Love, this Privacy Policy applies to you.
1. Protection of your privacy and personal information
We take the protection of your privacy very seriously. This Privacy Policy sets out how we deal with your personal information.
Each member of the amaysim group is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). As a supplier of telecommunications services, the amaysim group also has obligations under other laws, regulations and industry codes, including the Telecommunications Act 1997 (Cth).
By using our websites, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
2. What personal information do we collect?
In order for us to supply services and benefits to you, we need to collect certain personal information about you. This personal information may include your name, address, telephone number, date of birth, email address and other contact details, bank account, credit card details, credit history and other financial details, occupation and details of your use of our products, services or benefits (which may include details of telephone calls you have made and received and of other types of communication you use).
We will not collect sensitive information from you.
From time to time, you may provide us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, it is your responsibility to ensure that these persons are aware of this Privacy Policy, understand it, and agree to accept it.
You do not have to provide us with any personal information, however, if you do not do so, we may not be able to complete a transaction you have entered into, finalise payment of a product or service you have requested, make delivery of a product or service you have ordered, grant credit terms, validate your entry in a promotion, or otherwise provide you with the products, services or benefits you have requested.
3. How we collect personal information
We may collect personal information in a range of ways, including:
- when you provide it directly to us, for example, by submitting it to us via our websites, via any electronic or paper forms you submit to us, or by you providing information to our representatives by telephone, email, Live Chat or any social media networks through which you liaise with us;
- in the course of providing you with a requested product, service or benefit;
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- from third party service providers, business partners, including, without limitation,
commercial associates or credit reporting agencies;
- from publicly available sources;
- from electronic tagging mechanisms such as cookies;
- from our records of your use of the service; and
- when we are required to do so by law, or to meet the requirements of a government
body or agency, for example, when we are required to verify your identity from
certain documents before supplying a product, service or benefit to you.
4. Why we collect, use and disclose personal information
We will use the personal information we collect for the purpose disclosed at the time
of collection, or otherwise as set out in this Privacy Policy. We will not use your personal
information for any other purpose without first seeking your consent, or where
authorised or required by law.
We collect, use and discloses personal information about you in order to supply our
products, services or benefits to our customers, or for related purposes. Here are a
few examples:
- performing credit checks;
- billing for your use of our services and administering your use of our products,
services and benefits;
- business planning and product development;
- informing you about problems with our products, services or benefits;
- informing you about ways our products, services or benefits, or your use of our
products, services or benefits, can be improved;
- reviewing and improving our products, services or benefits;
- providing you with marketing and promotional material, including by direct
marketing (see 9, below), information about other products and services, including
products and services provided by our commercial associates (unless you tell us
that you opt-out of the use of your personal information for these purposes, as
detailed below);
- seeking, obtaining or receiving professional advice, such as legal or financial advice;
- where required by or in accordance with any industry code or standard, where
required or authorised by law, including law enforcement and national security
agencies and other government and regulatory authorities (for example, to assist
in connection with legal proceedings, crime or fraud protection, detection and
prosecution);
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- complying with our obligations as a supplier of telecommunications services, for
example, in order to maintain the Integrated Public Number Database or to give
effect to mobile number portability;
- protecting the safety of you or any member of the public, for example, to avoid an
imminent threat to a person’s life; and
- in order to provide services to stakeholders, either by our self or through our share
registry, including providing services to shareholders in connection with their
holding in amaysim
5. Who we may disclose your personal information to
We may also disclose your personal information to third parties who work with us in
our business (located in Australia or overseas) including, without limitation, any of our
commercial associates, related bodies corporate (as defined in the Corporations Act
2001 (Cth)), suppliers and business partners, agents, consultants, professional
advisers to help provide, promote or improve the products, services or benefits we
provide, or where authorised or required to do so by law.
For example, we may disclose your personal information to:
- the operator of our customer service centre and relevant partners;
- our billing and debt-recovery service providers;
- our information technology suppliers;
- our share registry, Computershare Limited
- the National Australia Bank, the Commonwealth Bank, EP2 Payments, Edentiti,
PayPal Australia and SecurePay, as set out in 5 and 6 below.
We may also disclose personal information in circumstances where it is authorised or
required to do so by law, and in circumstances where we consider it is appropriate to
do so in order to ensure laws are complied with, for example, to reduce the occurrence
of fraud.
6. Use and disclosure of your personal information for identity checking requirements
We may use and disclose your personal information when legally required to do so,
including for the undertaking of identity checks via the government Digital Verification
Service (DVS).
In order for you to activate your service and as part of the identity checking process,
some of your personal information will be supplied to Edentiti Pty. Ltd. (“Edentiti”) so
as to perform an identity check against the Australian Government’s Document
Verification Service (“DVS”). Edentiti may also be required by law to collect and
disclose personal information about you, for example, under counter terrorism
legislation.
If you do not consent to your personal information being supplied to Edentiti or the
DVS, you may not be able to activate a prepaid mobile service with us.
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7. Use of your personal information by Financial Institutions
We engage financial institutions including National Australia Bank Limited (“NAB”),
the Commonwealth Bank of Australia (“CBA”), EP2 Payments Pty Limited (“EP2
Payments”), PayPal Australia Pty Limited (“PayPal”) Westpac Banking Corporation
(“Westpac”), Global Payments Inc. ("eWay"), Secure Pay Pty Ltd (“SecurePay”) to
supply merchant facilities to us. These merchant facilities allow us to process electronic
transactions, including credit and debit transactions.
In order for you to use the electronic transaction facilities that we make available in
connection with our services, some of your personal information will be supplied to
NAB, CBA EP2 Payments, PayPal, Westpac and SecurePay. In some circumstances,
information you supply will be collected directly by NAB, CBA, EP2 Payments, PayPal,
Westpac, eWay and SecurePay and will not be disclosed or available to us. NAB, CBA,
EP2 Payments, PayPal, Westpac, eWay and SecurePay may be required by law to
collect and disclose personal information about you, for example, under counter
terrorism and anti-money laundering legislation.
NAB, CBA, EP2 Payments, PayPal, Westpac, eWay and SecurePay may disclose your
personal information to service suppliers and companies and organisations that they
have a commercial relationship with, or to other organisations or authorities that they
are authorised or required by law to disclose to.
8. Use of personal information by Google Analytics
We use Google Analytics to record information about the number of and types of
visitors to our websites.
We and third-party vendors, including Google, use first-party cookies (such as the
Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie)
together to inform, optimise and serve ads based on someone’s past visits to our
websites. We explain what cookies are, and why we use them, at 9 below. You can find
out more about cookies by taking a look at Google AdSense.
You can opt-out of Google Analytics for Display Advertising and customise Google
Display Network ads using the Google Ads Preferences Manager.
You can also use the Google Analytics opt-out browser add-on to instruct the Google
Analytics Java script not to send any information about the website visit to Google
Analytics.
9. Direct marketing
We may also use and disclose your personal information to send direct marketing to
you from us and/or from third parties including, without limitation, social networking
sites, our related bodies corporate, commercial associates, suppliers and business
partners, agents, consultants, professional advisers, who work with us to help provide,
promote or improve the products, services or benefits we provide.
The direct marketing may relate to the products, services and benefits we provide or
the products, services or benefits of other parties or to keep you informed of new
developments we believe may be of interest to you, and may continue after you stop
acquiring any products or services from us until you opt-out.
You may opt-out of receiving this direct marketing through the unsubscribe function
that will be made available to you with each direct marketing communication.
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Alternatively you may opt-out of receiving direct marketing for each of the following
brands as follows:
amaysim customers, by going to the ”my amaysim” section of our website at
www.amaysim.com.au or by using our live chat service, e-mail or calling our service
hotline on 1300 808 300.
AusBBS customers, by contacting customerservice@ausbbs.com.au
Vaya customers, by contacting 1300 008 292 or talk@vaya.net.au
ZenConnect customers, by contacting 1300 885 936 or help@zenconnect.com.au
Live Connected customers, by contacting 1300 008 292 or talk@vaya.net.au
BuyMobile customers, by emailing contacus@buymobile.com.au
From China with Love customers, by emailing contactus@fromchinawithlove.com.au
Universal Business Devices customers, by emailing
contactus@universalbuinessdevices.com.au
10. Use of cookies
We may obtain information about your general internet usage by using cookies. A
cookie is a text file, which is generated by your internet browser and stored on the hard
drive of your computer. Cookies help us monitor how visitors are using our website and
allow us to improve our site and to deliver a more personalised web experience. Some
of the cookies we use are essential for the site to operate, whereas others are aimed
at enhancing and personalising your user experience.
Information collected via cookies may also be used for providing you with marketing
and promotional material when you use the internet. You can control your cookies in
your internet browser’s settings.
11. How we store and protect personal information?
We store personal information in a combination of computer storage facilities, paperbased
files and other records. In doing so, we have taken numerous steps to protect
your personal information from misuse, interference and loss, and unauthorised
access, modification or disclosure.
Additionally, we take reasonable steps to destroy or de-identify personal information
when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, we
cannot and do not accept responsibility for the security of information you send to or
receive from us over the internet, or for any unauthorised access or use of that
information.
12. Do we send personal information overseas?
We may disclose some of your personal information to organisations outside Australia,
including but not limited to Canada, India, Ireland, Philippines, Poland and USA for the
purposes described above.
Some of these countries may not have the same or substantially similar privacy laws
as those set out in this Privacy Policy and the Australian Privacy Principles. We may
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not require organisations to which we disclose personal information in those countries
to comply with similar privacy laws, and accordingly your personal information may
not receive the same protections that it would in Australia.
By providing your personal information to us, you consent to our disclosure of your
personal information to organisations in those countries even though it may not
receive the same protections that it would in Australia. You may request us not to
transfer your personal information to the countries listed above, but if you do so we
may not be able to provide you with the products, services or benefits you have
requested from us.
13. How you can access your personal information
We will take reasonable steps to keep personal information we collect use and retain
about you accurate and up-to-date. This may include periodically requesting your
confirmation of the accuracy of the information we hold about you.
If there are any errors in the personal information we hold about you, or if you tell us
that any of your personal information has changed (for example, your address), we will
correct and update the information we hold about you.
At your request, we will provide you with a copy of any personal information which we
hold about you, unless an exception to the Privacy Act 1998 (Cth) applies. We may
charge a fee for retrieving this information, in which case we will inform you of the fee
and obtain your agreement to that fee before providing the information.
Please visit the amaysim website at www.amaysim.com.au/terms-policies and
complete and submit the Personal Information Request form if you would like to obtain
a record of your personal information that we hold.
14. How to contact us or make a Privacy Complaint
If you have any questions about this Privacy Policy, if you wish to update information
we hold about you or if you wish to make a complaint about our collection, use or
disclosure of your personal information under this Privacy Policy, please contact:
*Privacy Officer*
PO Box R567
Royal Exchange NSW 1225
or
privacy@amaysim.com.au
Complaints will be forwarded to the amaysim group’s Privacy Officer who will
acknowledge and respond to complaints within 30 days.
The response will confirm whether or not there has been a breach. In the event of a
breach the response will provide detailed information on what action is being taken to
rectify the breach, how similar breaches will be prevented in the future and if there are
any actions you should take to minimise the impact of any such breach.
Should you deem the resolution as unsatisfactory, or if there is failure to respond
within the 30 day timeframe, a request to review the complaint and resolution can be
made.
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If you remain unsatisfied you can visit the Office of the Australian Information
Commissioner (OAIC) at www.oaic.gov.au to lodge a further complaint.
About this policy
Any personal information we hold is governed by the most current amaysim group Privacy
Policy. This policy is publicly available via our websites. This policy is reviewed from time to
time to take account of new laws and technology and changes to our operations and practices,
and to make sure it remains appropriate to the changing environment.
This policy applies to entities within the amaysim group operating in Australia. These include
amaysim Australia Ltd, amaysim Services Pty Ltd, Eastpoint IP Pty Ltd, amaysim SaleCo Ltd,
Vaya Pty Ltd, Live Connected Holdings Pty Ltd, Live Connected Incubator Co. Pty Ltd, Live
Connected Pty Ltd, Zenconnect Pty Ltd, amaysim Ventures Pty Ltd, amaysim Operations Pty
Ltd, amaysim Labs Pty Ltd and Australian Broadband Services Pty Ltd.
